Announcement
Starting on July 4, 2018 the Indonesian Publication Index (IPI) has been acquired by the Ministry of Research Technology and Higher Education (RISTEKDIKTI) called GARUDA Garba Rujukan Digital (http://garuda.ristekdikti.go.id)
For further information email to portalgaruda@gmail.com

Thank you
Logo IPI  
Journal > Jurnal Sistem Informasi > Designing of Ontology-Based Knowledge Representation Models on the Application Sipelantik: A Case Study of Pusintek Ministry of Finance

 

Full Text PDF (319 kb)
Jurnal Sistem Informasi
##issue.vol## 11, ##issue.no## 2 (2015): Jurnal Sistem Informasi
Designing of Ontology-Based Knowledge Representation Models on the Application Sipelantik: A Case Study of Pusintek Ministry of Finance
Article Info   ABSTRACT
Published date:
29 Oct 2015
 
In supporting the implementation of ICT service management, Pusintek already have the application Sistem Pengelolaan Layanan Teknologi Informasi dan Komunikasi (Sipelantik). Application of Sipelantik is the automation of business process of ICT service management, especially in the area of Service Support. In practice, the knowledge that can be generated on this business process has broad enough coverage. They are not easy to find or learn the knowledges of the Sipelantik application, so it need a model that can describe and connect the knowledges. This study proposes a model of knowledge representation ontology-based ICT services based on existing knowledge on the Sipelantik application. The Ontology models are developed by software Protege in the form of Web Ontology Language (OWL). Simple Protocol And RDF Query Language (SPARQL) and Description Logic (DL) Query is used to obtain information and knowledge from OWL models and to ensure that the relationships between concepts properly defined. Reasoner Pellet plugin is used to ensure consistency of ontology models are built. The results of this research resulted in the six classes of knowledge (knowledge base, role, service request, incident handling, component configuration and service catalog) with their subclasses and a model of ontology that can be used to share dan reuse knowledge of ICT services.
Copyrights © 2015