Logo IPI  
Journal > JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK > Jasa Pelayanan Bandara Halim Perdana Kusuma dan Bandara Husein Sastranegara

 

Full Text PDF (434 kb)
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Vol 3, No 1 (2016): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Jasa Pelayanan Bandara Halim Perdana Kusuma dan Bandara Husein Sastranegara
Article Info   ABSTRACT
Published date:
17 Apr 2016
 
The study entitled “Analysis Comparison of Satisfaction Passenger Against the Service Halim Perdana Kusuma Airport in Jakarta and Bandung Husein Sastranegara Airport in 2015” was conducted to determine and analyze the quality comparison service consisting of responsiveness, assurance, tangibles, empathy and reliability to consumer satisfaction on Hussein Airport Sastranegara and Halim Perdana Kusuma Airport. This study was conducted to determine and analyze the dominant service quality dimensions that influence satisfaction. The benefits of this research is to get a general idea about the services at Soekarno Hatta and Halim Perdana Kusuma Airport in Jakarta. To determine the level of satisfaction of passengers on each variable services at Bandung Husein Sastranegara Airport and Halim Perdana Kusuma Airport.

Keywords : airport, satisfaction of passengers, service and performance
Copyrights © 2016