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Journal > Buletin Penelitian Sistem Kesehatan > ANALISIS FAKTOR INTERNAL DAN EKSTERNAL YANG TERKAIT DENGAN MODEL PELAYANAN PRIMA DI APOTEK

 

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Buletin Penelitian Sistem Kesehatan
Vol 11, No 2 Apr (2008)
ANALISIS FAKTOR INTERNAL DAN EKSTERNAL YANG TERKAIT DENGAN MODEL PELAYANAN PRIMA DI APOTEK
Herman, Max Joseph ( Pusat Penelitian dan Pengembangan Sistem dan Kebijakan Kesehatan, Jakarta)
Handayani, Rini Sasanti ( Pusat Penelitian dan Pengembangan Sistem dan Kebijakan Kesehatan, Jakarta)
Raharni, Raharni ( Pusat Penelitian dan Pengembangan Sistem dan Kebijakan Kesehatan, Jakarta)
Siahaan, Selma ( Pusat Penelitian dan Pengembangan Sistem dan Kebijakan Kesehatan, Jakarta)
Article Info   ABSTRACT
Published date:
18 Nov 2012
 
The development of prime pharmaceutical services in pharmacies, especially from the aspect of drug information for chronic and degenerative disease in the year of 2003, gave a patient-oriented model focused on drug information services including communication, drug counseling and consulting as well as drug effect monitoring on patient. An explorative qualitative study was carried out to identify internal and external factors associated wtth prime pharmaceutical services in pharmacies so as measuring the gap amongst the pharmaceutical services model developed, the guidelines of pharmaceutical services in pharmacies, the existing practices in pharmaceutical services at this moment, pharmacists professionalism and pharmaceutical faculty curiculum in an attempt to bridge the gap. The study carried out in 2004 on pharmacists, pharmacist assistants and the owners of 40 pharmacies in Jakarta, Yogyakarta and Makassar. Data were collected using interviews, Focus Group Discussion, Checklist and observation, covering the opinion of Directorate General of Pharmaceutical Services, District and Provincial Health Offices, Central and Regional Indonesian Pharmacist Association, Pharmaceutical Company Association, pharmaceutical faculty, NGO and practitioners. Internal and external factors that influence pharmaceutical services in pharmacies were analyzed using SWOT method to solve problems in the implementation of prime pharmaceutical in pharmacies model. Results of the study showed that the tendency to perform prime pharmaceutical services in pharmacies is great enough, especially in conjunction with conducive regulation and an opportunity to promote the quality of human resources in pharmacies. Key words: prime pharmaceutical services, pharmacies, SWOT analysis
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